Return Policy

Returns

No returns or exchanges on seasonal items. 
Returns are accepted within 15 days of purchase & must be accompanied by the receipt or gift. 

Must be in original condition with all tags & labels intact. 

All purchases of sale items, antiques & jewelry are final and AS IS. 

Options for approved returns are exchange, in-store credit/gift certificate or credit back onto original credit card. No cash returns. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@gildedlilyhome.com and send your item to: 2 N. Wenatchee Avenue Wenatchee WA USA 98052.

Shipping

To return your product, you should mail your product to: 2 N. Wenatchee Avenue Wenatchee WA USA 98052.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gildedlilyhome.com.